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GigTel

Delivering Personalized Communication Services

Brett Gilsinger, GigTel | Network Infrastructure Magazine | Top VoIP Solutions ProvidersBrett Gilsinger, President
The VoIP industry is at the forefront of global communications, building new connections every day that link people and businesses effortlessly. However, there's a fascinating paradox at play: while this technology fosters connections, client engagement often feels impersonal and detached.

GigTel, a leader in the VoIP, unified communications as a service (UCaaS) and call center as a service (CCaaS) space, is committed to redefining the industry's landscape, making those connections not just efficient but genuinely meaningful. The company delivers unmatched personal attention, ensuring a superior engagement experience in a market filled with impersonal robotic voices.

Its white-glove service delivery ensures that customers can directly communicate with different facets of team GigTel—from sales and support to engineers and project managers—throughout their engagement lifecycle. The combination of hands-on service delivery and top-tier technology allows the company to act as a one-stop shop for businesses seeking a unified communication platform. Its penchant for delivering seamless integration, reliable service and exceptional customer care at every process stage has made the company a leading player in the market.

“We provide a complete solution that simplifies our customers’ operations while maintaining the highest level of service they expect from a seasoned telecommunication provider,” says Brett Gilsinger, president.

A key competitive advantage of GigTel is its ability to manage every service aspect from infrastructure to customer support in-house. This capability, derived from the 75-year experience of its parent company, Endeavor Communications, enables GigTel to be nimble and responsive to distinct client needs while delivering top-tier solutions.

In a recent real-world display of its flexibility, the company helped a tax services provider that operated seasonally and needed a flexible communication solution to cope with the surging call volumes during tax season. GigTel devised a custom pricing plan for the company that aligned with the ebbs and flows of the client's call volumes, resulting in a successful implementation and a satisfied client. Today, Gigtel’s relationship with this client has expanded from managing just a handful of their franchises to over 20.

The company has scripted many similar success stories, resulting in GigTel’s impressive net promoter score (NPS) of 71 for the year 2024. An exceptional client satisfaction score of 99.4 percent further underlines the quality of user experience and its level of support.

GigTel’s transparent pricing model and focus on a simple and clear engagement process play a key role in raking up these numbers. Customers can choose services that meet their needs without being subjected to hidden costs while avoiding unwarranted features. Gigtel's customizable offerings make it suitable for a wide range of needs, from small businesses requiring essential VoIP services to larger enterprises needing more complex solutions like call centers and faxing services.

A franchise spread over 16 locations recently had a first-hand experience of GigTel's ability to cut costs and provide reliable service. The franchise used basic seats across all locations and reduced costs by 60 percent while enhancing internal communications. Additionally, the ability to dial extension to extension across all locations increased their operational efficiency and strengthened customer relations. In the feedback, the franchise’s operational manager lauded GigTel’s tech support and the seamless install process, underscoring the company’s exceptional service delivery.


We provide a complete solution that simplifies our customers' operations while maintaining the highest level of service they expect from a seasoned telecommunication provider.

The secret behind GigTel’s well-oiled implementation is a fine-tuned engagement process. The company systematically details all workflows, with project managers taking responsibility for execution. They oversee the whole process, ensuring all technical requirements are met and every step is explained to the customer. Post-implementation, customers are given complete information regarding the bill details and how to reach out for future support. The company’s attention to detail extends to ongoing client support after setup, reinforcing its commitment to an exceptional customer journey.

GigTel’s status as a nonprofit, customer-owned cooperative frees it from the pressures of shareholder demands and maximizing profit margins, allowing it to focus entirely on serving customer needs. The company's culture, defined by its three core values — “endeavor together, take the initiative and care deeply” — is designed to motivate its employees to work cohesively, proactively address problems and prioritize customer care.

In a field like tech support, where error bias is high, GigTel stands out for its quick resolutions and dedicated support systems. Its blend of experience, expertise and a complete range of communication solutions guarantees an exceptional customer experience, making Gigtel a top choice for seamless, high-quality VoIP service.

Deep Dive

Choosing a VoIP Provider without Losing the Cutover

Phone-system replacement rarely fails at the feature comparison stage. It strains at the handoff between the old service and the new one, when number porting, user habits, desk phones, mobile access, call routing and customer-facing availability have to move at the same time. For business VoIP buyers, the real risk is not only dropped calls. It is a changeover that exposes staff to confusion while callers feel the friction first. Cloud voice has widened the menu for executives, but it has also made the buying decision less clean. A hosted platform may promise lower hardware burden, broader device access, cleaner billing and easier administration, yet still leave an organization with questions about what should stay, what should be replaced, which users need training and how much disruption is tolerable. Small teams often need guidance because no one owns telecom full time. Larger campuses and distributed offices need tighter planning because phone behavior is embedded in departments, front desks, classrooms, service queues and field teams. A serious VoIP provider should be judged by how it handles the transition before the contract becomes an implementation file. Discovery cannot stop at seat counts. Buyers need evidence that the provider can translate plain-language business habits into call flows, device choices, training plans and cutover steps. Number serviceability, E911 requirements, user permissions and caller routing all affect the moment when the new system becomes real. Weak planning turns a phone upgrade into a support burden. Platform breadth still matters, though not as a catalog exercise. The strongest fit comes when voice service, collaboration features, mobile access, call center tools, hardware choices, integrations, SIP trunking and administration live close enough together that buyers are not forced to manage a patchwork of providers. Remote work has made softphones and mobile apps routine, but desk phones remain important in reception areas, school offices, clinics and city departments. A provider that supports both habits gives management teams more room to move at their own pace. Support quality is another practical test. Business phone service is noticed most when it stops behaving as expected, so buyers should look past generic availability claims and ask how escalation works after launch. Training also matters because the system a company buys is rarely the system its employees use unless the launch process matches daily call behavior. Documentation, live testing, user-specific training and clear escalation paths reduce the gap between installation and adoption. GigTel fits this buying logic because it treats migration as a guided service rather than a license handoff. Its team brings sales engineering into discovery, carries that knowledge into project management, converts user requirements into implementation work and keeps training tied to each customer’s actual call flow. The platform scope supports cloud-hosted VoIP, UCaaS, CCaaS, web phone access, mobile use, hardware options, SIP trunking and integrations with Microsoft Teams and CRM tools. Its planned customer portal work adds another practical signal. For buyers replacing phone systems without wanting a fractured cutover, GigTel is a premier choice that deserves a close look. ...Read more

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Top 10 VoIP Solutions Providers – 2024

Company
GigTel

Management
Brett Gilsinger, President

Description
GigTel is a customer-focused provider of VoIP, UCaaS, and CCaaS solutions, renowned for its personalized, white-glove service. GigTel’s commitment to exceptional support and a transparent pricing model ensures seamless integration and reliability for businesses of all sizes and fosters long-term partnerships and client satisfaction.